Company Policies
Cancellation Policy:
You may cancel your reservation 15 business days prior to your event with written notice, however, the deposit is non-refundable. We can apply the deposit to a new date within a 6 month period. In the event, you know your new reschedule date, we can make the change immediately as long as the requested equipment is available. All deposits expire and are no longer usable after 6 months from the date of your cancelled event. If Mr. Moonbounce LLC. did not receive written notice 15 business days prior to your event date then the non-refundable deposit (40%) will be forfeited. Cancellations within 7 business days of your event will be charged the full amount of the rental.
Inclement Weather Policy:
Mr. Moonbounce LLC. reserves the right to cancel any reservation due to forecasted severe or imminent deterioration of weather conditions. If cancelled due to weather, your deposit will be held as a “Rain Check” to be used within one (1) calendar year. Due to the ever-changing nature of weather forecasts, weather cancellations can only be decided upon the day of the rental. As a safety precaution, Mr. Moonbounce LLC. will not set up in the rain nor winds of 20 mph and above. If the forecasted weather calls for unfavorable weather conditions, it is the customer’s responsibility to contact our office to discuss canceling the rental and rescheduling the event.
All weather cancellations must be made 24hrs prior to the event date in order to receive a Rain Check. Rain checks are non-transferable. Please be advised that once your delivery is in route, no rain checks, refunds, credit of time or reimbursement will be provided even if the equipment is not used.
Table and Chair Delivery Policy:
We do not currently offer table and chair set up. Table and chair deliveries will be unloaded and delivered to a mutually convenient location just inside of the front entrance of a residence or facility (I.E. driveway or loading dock). Due to strict insurance regulations, we cannot be responsible for damage due to deliveries being made further into a residence or facility. Additional charges may occur due to elevator use or customer delays in delivery/pickups. All items will be counted by Mr. Moonbounce LLC. personnel upon delivery and pickup. It is the customer’s responsibility to be at the site during delivery and pick-up to verify the accuracy of these counts. If customer is not available to verify, the customer accepts the counts of our personnel. If any items are not returned in the same manner in which they were delivered, there will be additional charges. Damaged or broken items must also be returned to verify their condition. All equipment must be folded, restacked and cleaned prior to pick up. Additional fees will be charged for any delivery or pick up beyond the ground level.
Equipment Protect Plan [Damager Waiver] Policy: The Damage waiver is not liability insurance. The damage waiver covers accidental damage to the rented equipment. Our waiver excludes intentional damage, vandalism, theft, lost or missing equipment. All broken or damaged pieces must be returned to Mr. Moonbounce LLC. or else a full replacement fee will be assessed. The waiver does not cover incidents of abuse or neglect nor damage incurred by violating the rental agreement. Mr. Moonbounce LLC. guarantees that all rented equipment is in top working condition. The customer has the right to decline the damage waiver but will be held liable for any and all damages. The waiver is non-refundable.
Order Change Policy: All changes must be made 10 business days prior to the pick-up or delivery of your order. As these items have been set aside for your order, any changes within 10 business days of delivery/pickup will incur additional labor charges and/or a restocking fee. Special order or sub-leased items are not subject to change and non-refundable. Once an order is on a delivery truck, no changes or cancellations of the order will be allowed. The order will need to be paid for in full.
Return Check Policy:
In the event that a check is returned to Mr. Moonbounce LLC. sufficient funds Renter agrees to pay the total rental price as well as an additional $35.00 fee to Mr. Moonbounce LLC. in cash immediately upon notice.
